Returns & Exchanges

Only products that are damaged due to the manufacturer are subject to returns. Please contact us prior to returning any products. Customers have up to five (5) days upon receiving item(s) to request a return. In the event that a product is determined to be defective due to a manufacturer error, we will offer to replace the damaged/defective part. If the offer to replace the part is declined, we will provide a refund less the original shipping cost. Customers will be responsible for return shipping cost. Product must be returned in the same condition as it was received. All figures, accessories, bases, original packaging, and outer shipping cartons will need to be returned. After receiving a return and inspecting the condition, we will process the refund. Refunds will be issued to the original payment method less the original shipping cost.

Exchanges and Replacement Parts

Due to the limited nature of our products, we encourage customers to inspect their order immediately upon delivery and contact us within five (5) days regarding replacement part(s). To expedite the process of obtaining replacement part(s), please contact us and provide as much detail as you can along with close ups and full shot photos of the problem area. Please understand that we can not guarantee that we will be able to provide replacement part(s) but will do our best given the circumstances.

Shipping cartons, whether self-shippers, large cartons, or graphic /color boxes are made solely to shield the item from damage during transit. We understand how important the graphic/color boxes are to collectors and will always make sure items are packaged in a way that decreases the likelihood of wear and tear (bends, creases, dented corners) during transit. However, boxes that do see wear and tear during transit are not considered to be a defect and will not be eligible for a replacement graphic/color box nor will we accept return/refund requests due to the condition of the box.

Lost, Stolen, or Delayed Orders

Please contact your local post office or shipping carrier and provide them the tracking number from the shipping confirmation email. Unfortunately, we do not have any more additional information once your order has shipped. Super Hot Toys is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the local post office or shipping carrier. We apologize if your package is delayed past its "estimated arrival date" but delays are out of our control. Please contact your local post office or shipping carrier for the latest updates.